CUSTOMER FEED BACK!! PLEASE READ!!

CUSTOMER FEED BACK!! PLEASE READ!!
StairPartsOnly.Com strives to be the best retailer of Stairpart products on the internet and to our local customers

STORE RATING AND CUSTOMER FEEDBACK



**Please read the feedback from our customers who have taken the time to fill out their survey!





Rating: Excellent

Comments: Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Charlotte NC

Body: I would highly recommend this company. It was one of the smoothest transactions with which I have conducted and their delivery was sooner than expected.




Rating: Excellent

Comments: Price Rating: Excellent

Shipping Options Rating: OK

Delivery Rating: OK

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Louisville TN

Body: I was very pleased with the quality of the stair treads I purchased.




Rating: Excellent

Comments: Price Rating: Excellent

Shipping Options Rating: Good

Delivery Rating: Excellen t Ease Of Purchase Rating: Good

Customer Service Rating: Excellent

Title: Hanover MA

Body: great service, fast shipping, quality was fantastic.




Rating: Excellent

Comments: Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Isabella MO

Body: This is the place to go for quality items and great prices. Their Customer service is excellent. Everything is excellent.




Rating: Excellent

Comments: Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Aspen CO

Body: Very helpful and efficient... Also had the best pricing on my stair spindles Would gladly use them again in future.




Rating: Excellent

Comments: Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Reedville VA

Body: Got just what I ordered and in good time. Thanks.




Rating: Excellent

Comments: Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Columbia SC

Body: Fast shipping. Items were just as described and came securely packaged.




Rating: Excellent

Comments: Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Good

Customer Service Rating: Excellent

Title: Houston TX

Body: Excellent stair parts that were exactly as advertised. I am not sure I'll need to buy any more such bits but if I do I'll get them from these folks.




Rating: Excellent

Comments: Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Good

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Kanab UT

Body: Great advice on the best product for my needs. They even talked themselves out of a larger order because they knew the shipping would cost more than the items. Honest and friendly at a good price. I couldn't be happier with these folks.




Rating: Excellent

Comments: Price Rating: Good

Shipping Options Rating: Good

Delivery Rating: OK

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Owings MD

Body: I'm not a carpenter, but they worked with me and I got everything I needed. They ev called me when they had a question about my order. They're easy to deal with and very helpful. Each part came with clear installation instructions. In this day and age of computers and automation it is such a luxury to pick up the phone and speak with someone who you can understand and is knowledgable in their field. The most expensive item was damaged in shipping, but the cabinet shop I shipped to didn't sign the shipping receipt as damaged. This reslted in no recourse with the shipper, however the shop repaired the Newell and all turned out excellent in the end. Be sure to check for damage and sign off upon delivery if you can. Would I use stairpartsonly.com again? DEFINATELY! KC in Maryland




Rating: Excellent

Comments: Price Rating: Good

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Mansfield OH

Body: Scott was very helpful for this novice carpenter. He had included an extra filet that I would have been short on. Good lookin out for the client. My railing project went very well, it looks fantastic. The quality of the wood was first rate. I chose a clear finish over unstained wood, so that was important. I used poplar which is wild in grain and color. I felt as if they balanced their choices on what they sent me as if it was for their own railing. Thank you stairpartsonly.com




Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Good

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Florence SC

Body: Need the part shipped out right away only had one day free in his two week schedule, gave them a call late in the day and it shipped the next day so my contract was able to get the part in. Very friendly and helpful. Oh and Fantastic price!!




Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Ellicott City MD 21043

Body: The Company contacted me twice to make sure I was getting exactly what I needed. They were wonderful.




Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Arlington MA

Body: We needed the stair parts in a hurry, and even though it wasn't their usual policy to rush orders, they worked with us to help us meet our deadline, and were unfailingly polite and pleasant in the process. I would order from them again in a heartbeat!




Rating: Excellent

Comments: Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Raleigh, NC

Body: Fast delivery




Rating: Excellent

Comments: Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Williamstown, WV

Body: Scott was very helpful and very nice to work with. Quick service, easy website. The purchase experience was very easy! I know where to go for my future needs!




Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: OK

Delivery Rating: OK

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Scranton, PA

Body: Very nice and professional to deal with, I will deal with this company again and would recommend, Thank You.




Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Hibbs, PA

Body: Great company to do business with. They were very knowledgeable and helpful with regards to my order. Shipping was ahead of schedule and customizing parts was not an issue. I would use them again without hesitation and would recommend anyone needing stair parts to utilize them.




Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title:Eastampton, NJ

Body: Repeat purchaser of stair parts. Fabulous service and beautiful wood. Highly recommend.




Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title:Rnineland, WI

Body: Answered e-mail and calls promptly. Shipping was very quick. Great prices, quality product. Thank you!!!!




Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Strongsville, OH

Body: Outstanding company to do business with. I had some quesstions about a finial I wanted to install and Scott was very helpful in answering my questions. The 3 finials I purchased arrived within a day of my ordering them. They were perfect, as Scott said they would be for my project. The quality of the product and the craftsmanship were all I hoped for and the price was extremely competitive. I'm very happy I found this site. No one can come near it for price, product and service. You can actually talk to a human being who listens and explains things in very clear terms should the need occur.




Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Nashville, TN Body: working with Scott was a pleasure, great American made stairparts at a price much cheaper than my local millwork supplier. Will use for all my stairwork from now on




Rating: Excellent

Price Rating: Good

Shipping Options Rating: OK

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Bedford, NH

Body: The web-site did not make it clear how much the shipping would cost. KNowing the shipping cost as I made tthe credit card purchase would have been helpful. However, Scott did call me and clearly explain the shipping and the costs. Other than this, a great buying experience overall.




Rating: Excellent

Comments: Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Morrisville, PA

Body: Great communication. Will deal with again. Handled damaged goods immediately. Nice to see a company that wants to make a difference in customer service. Sent replacement piece for handrail damaged in shipment. Had it in 2 days. Thats service!!




Rating:Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title:Bethel PA

Body: I got better quality products than I could find at any of the big box stores or local lumber yards. The prices were very reasonable and shipping was extremely reasonable -- in fact if you add the tax I saved and the gas I didn't use, shipping was almost free. I'd recommend this company to anyone.






Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Title: Hibbs, PA

Body:Great company to do business with. They were very knowledgeable and helpful with regards to my order. Shipping was ahead of schedule and customizing parts was not an issue. I would use them again without hesitation and would recommend anyone needing stair parts to utilize them.




Excellent

Price Rating: Excellent

Shipping Options Rating: Good

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: West Seneca, NY

Body: As a long time fine woodworker I was impressed with what I ordered and will use stairparts only again and I will tell my friends about the product quality and service. Jim






Rating: Excellent

Comments: Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Acton, MA

Body: Amazingly helpful and we got just what we expected. The quality of the wood was great and the delivery was fast. I'm really glad we found you! Thanks.




Rating: Excellent

Comments: Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Good

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Newton, MA

Body: The prices and quality were tremendous. I'd place another order from these guys in a heart beat. They will be the first place I look for stair parts in the future.




Rating: Excellent

Comments:

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: UNIVERSITY PLACE, WA

Body: Every aspect of our experience with stairpartsonly.com was excellent. We bought new oak stairtreads from them after looking at other prices both in stores and on the web. Even with shipping included, their prices were lower than others. We had a question before we ordered which they quickly answered to ensure we ordered the correct item. They priced out multiple shipping options for us to ensure we didn't pay any more than necessary for shipping. They shipped our items quickly, and we were very satisfied with the product. I would recommend them to others.






Rating: Excellent

Comments:

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Good

Ease Of Purchase Rating: Good

Customer Service Rating: Excellent

Title: Gainesville, Fl.

Body:




Rating: Excellent

Comments:

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Groose Point, Mi.

Body: Special Thanks go to Scott for making sure that I was getting exactly what I needed ! Probably time to give him that long awaited raise, don't you think?




Rating: Excellent

Comments:

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: HOLMES BEACH, FL.

Body: ...outstanding in every way; -prompt production and shipping; -great communication; -wonderful products; ...doesn't get any better than this; -great staff!




Rating: Excellent

Comments:

Price Rating: Excellent

Shipping Options Rating: OK

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Bristol, Pa.

Body: Great place to shop. Prices were low compared to local stores. Even with the shipping costs, I still saved a good amount of money. I was worried that I wouldn't get great quality because of low price, but I was pleasantly surprised. Everything was better than expected. Customer service was great. I called them several times with questions before ordering and even placed a special order. They were very helpful. Everything was shipped in a reasonable amount of time.


Rating: Excellent

Comments:

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Good

Customer Service Rating: Excellent

Title: MISSOURI VALLEY, IA.

Body: Order arrived in perfect condition. This was the one website that did not charge an additional charge for 8 foot boards. The UPS website says they don't charge the extra shipping until over 8 feet, but most of the sites charged it anyway. Scott in customer service was very helpful and prompt answering my questions. A very good experience overall.



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