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CUSTOMER FEED BACK!! PLEASE READ!!

Rating: Excellent

Comments: Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Williamstown, WV

Body: Scott was very helpful and very nice to work with. Quick service, easy website. The purchase experience was very easy! I know where to go for my future needs!

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: OK

Delivery Rating: OK

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Scranton, PA

Body: Very nice and professional to deal with, I will deal with this company again and would recommend, Thank You.

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Hibbs, PA

Body: Great company to do business with. They were very knowledgeable and helpful with regards to my order. Shipping was ahead of schedule and customizing parts was not an issue. I would use them again without hesitation and would recommend anyone needing stair parts to utilize them.

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Strongsville, OH

Body: Outstanding company to do business with. I had some quesstions about a finial I wanted to install and Scott was very helpful in answering my questions. The 3 finials I purchased arrived within a day of my ordering them. They were perfect, as Scott said they would be for my project. The quality of the product and the craftsmanship were all I hoped for and the price was extremely competitive. I'm very happy I found this site. No one can come near it for price, product and service. You can actually talk to a human being who listens and explains things in very clear terms should the need occur.

Rating: Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Nashville, TN Body: working with Scott was a pleasure, great American made stairparts at a price much cheaper than my local millwork supplier. Will use for all my stairwork from now on

Rating: Excellent

Price Rating: Good

Shipping Options Rating: OK

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Bedford, NH

Body: The web-site did not make it clear how much the shipping would cost. KNowing the shipping cost as I made tthe credit card purchase would have been helpful. However, Scott did call me and clearly explain the shipping and the costs. Other than this, a great buying experience overall.

Rating: Excellent

Comments: Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Morrisville, PA

Body: Great communication. Will deal with again. Handled damaged goods immediately. Nice to see a company that wants to make a difference in customer service. Sent replacement piece for handrail damaged in shipment. Had it in 2 days. Thats service!!

Rating:Excellent

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title:Bethel PA

Body: I got better quality products than I could find at any of the big box stores or local lumber yards. The prices were very reasonable and shipping was extremely reasonable -- in fact if you add the tax I saved and the gas I didn't use, shipping was almost free. I'd recommend this company to anyone.

Rating: Excellent

Price Rating:Excellent

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Title: Hibbs, PA

Body:Great company to do business with. They were very knowledgeable and helpful with regards to my order. Shipping was ahead of schedule and customizing parts was not an issue. I would use them again without hesitation and would recommend anyone needing stair parts to utilize them.

Excellent

Price Rating: Excellent

Shipping Options Rating: Good

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: West Seneca, NY

Body: As a long time fine woodworker I was impressed with what I ordered and will use stairparts only again and I will tell my friends about the product quality and service. Jim

Rating: Excellent

Comments: Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Acton, MA

Body: Amazingly helpful and we got just what we expected. The quality of the wood was great and the delivery was fast. I'm really glad we found you! Thanks.

Rating: Excellent

Comments: Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Good

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Newton, MA

Body: The prices and quality were tremendous. I'd place another order from these guys in a heart beat. They will be the first place I look for stair parts in the future.

Rating: Excellent

Comments:

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: UNIVERSITY PLACE, WA

Body: Every aspect of our experience with stairpartsonly.com was excellent. We bought new oak stairtreads from them after looking at other prices both in stores and on the web. Even with shipping included, their prices were lower than others. We had a question before we ordered which they quickly answered to ensure we ordered the correct item. They priced out multiple shipping options for us to ensure we didn't pay any more than necessary for shipping. They shipped our items quickly, and we were very satisfied with the product. I would recommend them to others.

Rating: Excellent

Comments:

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Good

Ease Of Purchase Rating: Good

Customer Service Rating: Excellent

Title: Gainesville, Fl.

Body:

Rating: Excellent

Comments:

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Groose Point, Mi.

Body: Special Thanks go to Scott for making sure that I was getting exactly what I needed ! Probably time to give him that long awaited raise, don't you think?

Rating: Excellent

Comments:

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: HOLMES BEACH, FL.

Body: ...outstanding in every way; -prompt production and shipping; -great communication; -wonderful products; ...doesn't get any better than this; -great staff!

Rating: Excellent

Comments:

Price Rating: Excellent

Shipping Options Rating: OK

Delivery Rating: Excellent

Ease Of Purchase Rating: Excellent

Customer Service Rating: Excellent

Title: Bristol, Pa.

Body: Great place to shop. Prices were low compared to local stores. Even with the shipping costs, I still saved a good amount of money. I was worried that I wouldn't get great quality because of low price, but I was pleasantly surprised. Everything was better than expected. Customer service was great. I called them several times with questions before ordering and even placed a special order. They were very helpful. Everything was shipped in a reasonable amount of time.

Rating: Excellent

Comments:

Price Rating: Excellent

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease Of Purchase Rating: Good

Customer Service Rating: Excellent

Title: MISSOURI VALLEY, IA.

Body: Order arrived in perfect condition. This was the one website that did not charge an additional charge for 8 foot boards. The UPS website says they don't charge the extra shipping until over 8 feet, but most of the sites charged it anyway. Scott in customer service was very helpful and prompt answering my questions. A very good experience overall.

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